Fraunhofer Institute for Experimental Software Engineering IESEPositive User Experience – development of an interaction concept
Together with the project partner, Fraunhofer IESE developed a new product to monitor a company’s business processes.
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Reference Project: Insiders Technologies GmbH
Insiders Technologies GmbH offers intelligent products and solutions centering on input management for optimizing document-related business processes. Business-relevant information from documents is analyzed in a needs- and media-appropriate manner and made available in a company in whichever way required by the input channel and subsequent business events
With “smart Cockpit”, a new product was developed for monitoring a company’s business processes. It is not only about sub-processes relating to document management, but about entire business processes, including both upstream and downstream sub-processes. “smart Cockpit” allows companies to identify problems early on and take appropriate actions.
Fraunhofer IESE supported Insiders Technologies in the development of an innovative interaction design for “smart Cockpit” that is tailored to the needs of the customers, allows high usability, and promotes a positive User Experience.
By using various creativity techniques especially combined for this situation (e.g., Lotus Blossom, Brainwriting, Remember the Future, Product Box), expectations as well as innovative features and quality requirements for the new product from the customer perspective were elicited in a relaxed atmosphere and an initial prioritization was performed. Afterwards, the requirements were consolidated and categorized.
For the evaluation of the interaction design by the working group of customers and users, the prototype tool Microsoft Expression Blend SketchFlow was used to create an executable low-fidelity prototype for the selected use cases, which was then evaluated during another work-shop.
With the individual method selection, the consistent inclusion of customers and users, and the permanent evaluation of the intermediate results, an innovative interaction design was developed that appeals to both Insiders Technologies and its customers.
Contributions of Fraunhofer IESE
- Goal definition
- Elicitation of the customer perspective of representative customers and users with the help of a workshop
- Definition of interaction concepts using the Fraunhofer IESE UXelerate methodology
- Development of paper prototypes to test concepts in a timely manner
- Evaluation and suggestions for improvement using the Wizard-of-Oz mode together with Insiders Technologies
Goals / Results
- Expectations as well as innovative features and quality requirements for the new product from the customer perspective were elicited in a relaxed atmosphere and an initial prioritization was performed.
- Development of an innovative interaction concept
Customer Statement
This is what Dr.-Ing. Michael Gillmann, Product Manager, Insiders Technologies GmbH, has to say:
“The methodological procedure as well as the creativity techniques of Fraunhofer IESE convinced and inspired both us and our customers, whom we could motivate in the context of a working group to participate in the development of the new product.”